We hope that you love what you ordered from our website. But in case if you don’t, like perhaps it’s a little too big or the style just isn’t for you – we’ll exchange it with a new style, size or color.
All our products can be returned for an exchange within 14 days after delivery. Return shipping fees apply, and the item must be in the following condition:

• The item should be unused and should be in the original condition as received
• If the item is assembled, we will not accept the return request
• The product should be in its original packaging.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Bundled items at discounted rates
• Items marked “Non-Returnable” on the sale page

Any outbound shipping charges collected on the order will not be refunded. This includes:
• Shipping charge
• Custom Duties & Clearance Taxes

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution (T&C Apply).

We offer an exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered for an exchange of any kind.

RETURN PROCESS
If you require the item should be returned kindly email us on info@rackstore.ae with below information.
• Date of purchase
• Product name & code
• Reason for the return.
• Picture of the item if damaged including the packaging
Once the email has been received, we will arrange to pick the goods. Thereafter the goods will be forwarded for inspection, an email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If your return is approved, then your exchange will be processed, and in case of an exchange, the product will be shipped to the same address given to us initially.
If you cannot understand any particulars in our return policy please email us on info@rackstore.ae