Here the rackstore.ae will ensure all yours orders will be shipped directly from our warehouse based in Dubai UAE via a selected courier service which provides the safest and fastest shipping method.

NEXT DAY SHIPPING
• Our next day shipping is available within UAE
• Orders placed on holidays will take few extra days to fulfil the delivery
• Larger quantity orders will also take an extra day to fulfil the delivery

SHIPPING CHARGES

Shipping charges are calculated based on the weight and dimension of the product. The rackstore.ae has mentioned the weight and the size of the package on every product description. Free shipping will be indicated on certain products based on promotions.

INTERNATIONAL SHIPPING

At rackstore.ae we have shipping methods to be selected on checkout page. We have been partnered with Emirates Post for local shipping and Aramex for our international shipping. Please read the terms and condition of our delivery partner while selecting the international shipping methods

International shipping may take 2-5 days but depending upon the custom clearance it may delay. You can contact the courier company with the tracking number and get the status of the delivery.

TRACK YOUR ORDER
Once your order is invoiced and dispatched, we will send you an email with tracking information.

DAMAGE & MISSING ITEMS

If you have received an item that has been damaged or missing items from your order, please email us at info@rackstore.lk or contact our 24 x 7 customer support +971 525249032. Please make sure at rackstore.ae we will strictly follow all the damaged or missing proof and will give you the best solution for you on your order. For damages you will need to provide us with pictures of the damage product and picture of the package. (Check our return policy for more info)

ORDER NOT RECEIVED

If your order has not been received within the specified time, please track the order using the tracking code or please email us to info@rackstore.ae or WhatsApp us on +971 525249032. If the tracking status is showing as delivered and if you haven’t got the product, please contact us on the above.
If you do not accept the delivery within 6 days or you are not reachable, we will cancel your order and arrange a refund after deducting shipping attempt charges and bank charges to the same payment method.

OUT OF STOCK PRODUCTS

We at rackstore.ae will ensure our product stock we offer are in stock. However, time to time we may come across situation where the product will be out of stock for selected products. Incase if you ordered product is out of stock, we will notify you within 24 hours and your payment will be refunded to the same payment method.

The Rackstore.ae has the right to change the above information time to time therefore please ensure you read all our policy before you place the order.